No reply from Mathworks
Dear Sir or Madam,
I am having problems receiving confirmation emails from MathWorks/Matlab.
My Matlab license is about to run out, so I thought about updating Matlab and renewing the license. For this, I visited https://de.mathworks.com/products/newproducts/latestfeatures.html?stid=aomnewgravailable_R2021b to download the latest update. Upon trying to log in to my mathworks accout with ab12def@matlab.rbg.tum.de (I only give pseudomized emails in this email) and my correct password, the website asked me to confirm my email by clicking on a link sent to ab12def@matlab.rbg.tum.de with the possibility to resend the email at any time via a button. I do not have any email forwarding enabled, so I checked my email both at the connected MS Outlook and at https://mail.tum.de/ for the address max.muster@tum.de, but did not receive any email. Also nothing at the spam/junk/trash folder. Deactivating and reactivating the ab12def@matlab.rbg.tum.de address with some minutes of waiting in between, then resending, did not help. I also checked that the ab12def@matlab.rbg.tum.de shows up at campus.tum.de at my email addresses. I also checked that there are no typos in ab12def@matlab.rbg.tum.de. I also sent a test email from max.muster@tum.de to ab12def@matlab.rbg.tum.de and found that I received it at max.muster@tum.de without any problem.
Is there anything else I can try? Thank you for your help!