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can't reach this page: https://live.rbg.tum.de/login -> ERR_CONNECTION_ABORTED

asked 2023-09-13 12:37:00 +0100

kahraman@in.tum.de gravatar image
helpdesk

Hmmm… can't reach this page It looks like the webpage at https://live.rbg.tum.de/login might be having issues, or it may have moved permanently to a new web address. ERRCONNECTIONABORTED also i can open other webpages fine, only have problem opening tum webpage. Thank you very much for your kind help!

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answered 2023-09-13 12:46:24 +0100

kahraman@in.tum.de gravatar image
helpdesk

there currently appears to be no issues on the Websites-side. And we can access these websites using firefox. You can try the following steps however since the problem is not created by our side our ability to help is limited.

Clearing Browser Cache:

      Go to the Firefox menu (three horizontal lines in the top right corner). 
      Select "Options" or "Preferences." 
      Scroll down to the "Privacy & Security" section. 
      Under "Cookies and Site Data," click on "Clear Data." 
      Check "Cookies and Site Data" and "Cached Web Content,"
      then click "Clear."

Disable Extensions:

Sometimes, browser extensions can interfere with website loading. Try disabling all your extensions temporarily and see if the problem persists.
Go to the Firefox menu.
Click on "Add-ons" or "Extensions."

Disable or remove extensions one by one to identify if any of them are causing the issue.

Check Firewall or Security Software:

Your firewall or security software may be blocking access to specific websites. Review your firewall settings and ensure Firefox has permission to access the internet.

Try Private Browsing Mode:

Open a new private browsing window (Ctrl+Shift+P on Windows, Command+Shift+P on Mac).
Attempt to visit the problematic website in this mode to see if it loads.

Reset Firefox:

If the issue persists, you can reset Firefox to its default settings. This will remove your extensions, themes, and custom settings, so use this as a last resort.
Go to the Firefox menu.
Select "Help" > "Troubleshooting Information." Click the "Refresh Firefox" button.
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answered 2023-09-13 16:50:37 +0100

Possibly related sidenote: Some accounts, especially first semester students' starting in October, may not be fully active yet. Until then, there can be issues logging in via login.tum.de. This can be mitigated by using the "internal login" with the regular TUM credentials.

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Asked: 2023-09-13 12:37:00 +0100

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Last updated: Sep 13 '23